The crucial reason for rising of the digital government is cost-cutting. Many local offices were closed followed by the online submitting system. And this tide is spread into the region of healthcare.
Recently, GP at Hand, an app-based primary care service was introduced in the UK. Citizens are able to access some physicians online with this app. This service is open 24hours. The provider, Babylon Health, says that this scheme is the world-first AI-driven healthcare service.
On the other hand, GP at Hand is criticized by some people, especially general physicians. They claim that this app will get rid of their work by leading patients to an easy usage of the app.
The Guardian: Tech revolution is coming to healthcare - GPs must be part of it
As the author of this article above mentioned, a new technology is often accused by conventional stakeholders. It is an inevitable issue.
But, the core of this topic is that an AI solution will change the game of healthcare revolutionarily. So far, British people are demanded to fix their physician in charge. This scheme has been advantageous regarding reducing local cost such as transportation. However, an online counseling is not bound to a specific area. Many doctors will be able to recruit their own patients after the introduction of online counseling. The performance of each doctor will be published and compared. It will lead a serious competition.
The competition itself is preferable in improving the quality of the service. But, when the market fails to optimize the total profit, many stakeholders will be damaged. We have to be aware of the risk, especially in the healthcare area.
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